الوصف الوظيفي
On Ground Operations Lead
Riyadh / Operations & Sales – Fulfillment / FTE We are innovative problem-solvers on this adventure together. Working at Trella means that you’ll be surrounded by colleagues who are constantly pushing boundaries, thinking ahead, and meeting the high standards we set for ourselves. When we build, we do so in a product-led way: we value our customer experience and scalability, and we prioritize how we build our product accordingly.
Our Purpose
At Trella our Vision is to Empower our Communities to move Economies Forward, and we’re doing this by building a digital experience that provides our Shippers, Carriers and Teams with the right technology and platform that reduces the costs of moving goods —> Simply, we’re trying to disrupt and reinvent trucking, and empower our economies. We have launched from Egypt to Saudi Arabia, Pakistan and UAE, and are looking to build and expand our footprint across the MENA-P region. At Trella, we are always seeking to innovate and deliver best-in-class service for shippers and carrier partners. Becoming the freight platform of choice is a company’s mission and goal. We believe that our ability to deliver on providing a wide variety of supplies through unprecedented levels of fulfillment rates affordably is where we can fill a basic pain in the market. Our on-ground operations team is our eyes and ears on the ground, they are the ones interacting with our shippers and carriers every day and our main source of on-ground operational insights. As an On Ground Operations Lead, you are responsible through a team of on-ground representatives for ensuring every personal interaction we have with our customers is an exceptional experience and our on-ground team is a physical representation of Trella values. + Responsible for day to day on-ground operations across Saudi and ensuring the delivery of superior customer service, thereby establishing Trella as the partner of choice for customers + Proactive supply partners communication and building an excellent working relationship with supply partners POCs + Driving smooth operations and efficiencies through cross-functional collaboration with the business development, supply, and central operations team for real-time resolution of customer issues arising from on-ground operations + Build a process for our on-ground operations team to ensure and motivate our Carriers and Carrier Partners to use the Trella app properly and consistently + Build an energized and productive on ground operations team in the region +
Education:
Bachelor’s in Management, Logistics, and/or Engineering +
Work Experience:
3-5 years of experience in the Logistics/ Shipping Industry or a similar role + Urdu/English Speaker + Relevant experience in managing large scale geographically spread and complex operational activities with experience in vendor development and team management. + Exposure to handling logistics operations will be an added advantage.
What we offer
Getting invaluable experience by joining the Forbes Middle East’s top 50 most funded start-ups in MENA Proud to be a company that promotes Diversity & Inclusion Flexible working hours Ability to rest up with annual vacation days Biannual performance review Development opportunities in a rapidly growing multinational company Supporting our colleagues to build and grow themselves through Learning & Development initiatives
Our Candidate-Focused Selection Procedure:
Apply via the link provided. Upon reviewing our applications, we will selectively reach out to have an introductory chat to provide you with more info on Trella, the role and get to know you better. This will be done via phone, Google Meets, Zoom, or FaceTime! We aim to provide our feedback within 2-4 weeks of our last discussions with you. However, sometimes this may be longer depending on the level of the role. Please feel free to reach out on status updates to your relevant Recruiter, or else, we will at least send an email update to manage your expectations of the role as soon as we can.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/saudi-arabia/jobs/on-ground-operations-lead-64598421/