الوصف الوظيفي
Reference Code: 66003
Client Service Executive
Riyadh, 01, SA Permanent A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. If so, apply for this job! You will be the main point of contact for the Saudi market to support the day-to-day client service activities and stock repair needs across regional platforms, boutique workshops, external workshops, and partners. You will ensure the good execution and the quality of the interventions done by RCS and external workshops. You will liaise and support complex complaints management between the Client Call Center and retail network and partner boutiques. You will coordinate the follow-ups of technical performance reporting by the Client Service Dashboard activities. You will ensure Client service requests on the boutique level such as jewelry cleaning & shining and strap exchange services are properly executed. You will participate in Client service-related trainings for the boutique network. You will ensure the optimum quality of boutique stock at all times. You will support the organization of boutique workshop openings and participate in various projects aiming at improving the overall client experience (such as CRM campaigns, pick-up and delivery, and e-Commerce. You will be the Ambassador of Maison at all levels! By joining the Maison, you are joining a team in which professional development is one of our main focuses. More than a job… it’s an experience!
The recruitment process:
- Apply online. - If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. - You will meet with the HR, Client Service Manager, and the Operations & Distributions Manager.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
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