Client Service Executive
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الوصف الوظيفي Do you have previous client service experience in luxury retail? Are you highly product and client-focused, result-driven, and organized? Are you a supportive team player, positive and constructive at all times? If so, apply for this job! What do we expect from you? You will be the main point of contact for the Saudi market to support the day-to-day client service activities and stock repair needs across regional platforms, boutique workshops, external workshops, and partners. You will ensure the good execution and the quality of the interventions done by RCS and external workshops. You will liaise and support complex complaints management between the Client Call Center and retail network and partner boutiques. You will coordinate the follow-ups of technical performance reporting by the Client Service Dashboard activities. You will ensure Client service requests on the boutique level such as jewelry cleaning & shining and strap exchange services are properly executed. You will participate in Client service-related trainings for the boutique network. You will ensure the optimum quality of boutique stock at all times. You will support the organization of boutique workshop openings and participate in various projects aiming at improving the overall client experience (such as CRM campaigns, pick-up and delivery, and e-Commerce. You will be the Ambassador of Maison at all levels! By joining the Maison, you are joining a team in which professional development is one of our main focuses. More than a job… it’s an experience! The recruitment process: Apply online. https://www.bayt.com/ar/saudi-arabia/jobs/client-service-executive-64487054/ |
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