Customer Services Officer
Flynas Riyadh, Saudi Arabia 3 Apr, 2022 Years of Experience 0 - 3 Years Experience Level Fresh Grad Job Description Key Accountabilities Key Activities Customer Services Management · Interacts with the customer face to face to provide information on action taken in response to enquiries, complaints, products or services. · Provides prompt, courteous and professional replies to both verbal and written customer feedback. · Interviews customers to obtain information and explain services. · Records customer feedback using Customer Services system. · Assesses customer feedback with a view to resolving problems or offering possible solutions · Investigates and corrects errors by referring complaints to appropriate departments for investigation. · Communicates with relevant departments to ensure that corrective actions are taken and advises the customer accordingly. · Takes part in continuous learning and improvement by being up to date with the company products and services, business trends. · Checks passengers at departure lounges and waiting areas to see their final · travel formalities are running smoothly · Assists passengers in solving departure problems, whether personal or related to the Company’s counter staff · Provides necessary and needed help and guidance to passengers whenever required · Conveys polite apologies to passengers at times of flight delays, or cancelation · Makes sure the Ground Operations staff takes the required actions for passengers during flights cancelation/delay. · Obtains feedback from passengers, and compiles, prepares and forwards reports to Management on routine basis. · Represent the customers before the Management · Assists and acts as Ground operations staff when the workload requires so · Ensures discipline and order are always maintained around and near the flynas service counter areas at airports. · Ensures customer care service is being performed correctly · Guides passengers in the right direction before they arrive at the service counters to save time. Policies and Procedures · Ensure all procedures complies with flynas policies and processes, practices and systems, and maintain high standard of work and work ethic. · Alliance the company’s policies with GACA regulation. Document Control · All cases must be recorded in CRM to return to them when needed. · Comments should be added on any changed on the booking. · Provide quarterly/ monthly/ weekly reports or as per the line manager request on all transaction commenced on concerned period. Job Requirements QUALIFICATIONS/REQUIREMENTS Knowledge and Experience · 0-3 years related experience. · Knowledge in Sky Speed System, Baggage System, Refund System and CSU System. Education and Certifications · Diploma/ Bachelor degree in related filed. Job related Skills · Clear communication · Listening skills · Self-control · Positive attitude · Assertiveness · Empathy · Conflict resolution CORE & LEADERSHIP COMPETENCIES · Communicate Effectively & Candidly · Puts the Customer First · Achieves through Teamwork · Planning and Organizing · Concern for Order and Quality · Computer literacy · English language Benefits Flight Tickets Travel Opportunities Medical Insurance
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
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