الوصف الوظيفي
About us
Tamara is the leading Buy Now, Pay Later provider in the MENA region. Our mission is to empower people to shop through an honest, transparent and inclusive financial solution. We provide a Buy Now, Pay Later solution for customers to pay with the ability to split their payments. The company operates out of its HQ in Saudi Arabia and has offices across the UAE, Germany and Vietnam.
This role will report into the Head of Partner Success
What you’ll do
Lead merchant go-lives through cross-functional engagement and close alignment with assigned merchants
Onboard and train new merchants on products and features
Deliver proactive merchant growth plans to drive long-term profitable partnerships, higher merchant satisfaction and expansion across products and markets
Own broad relationships across the partner organization and cultivate them through in-person meetings, ongoing dialogues, and partner entertaining
Drive day-to-day engagement with merchants and manage regular business review meetings
Monitor merchant health and deliver on retention measures
Collect and use data to build Tamara’s business case and address merchant inquiries or concerns, and effectively communicate results of internal analyses to partners
Develop Partner Success Stories and thought papers
Structure and relay merchant feedback to relevant teams within Tamara
Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners
Create and implement account development plans for our merchants
Gain a thorough understanding of Tamara’s products, services and partner networks to leverage as needed to meet our merchants’ needs
Work with teams such as our Partnerships, Marketing, Operations, Product, Business Intelligence teams across Tamara to consistent ensure a smooth merchant experiences
Develop best practices and efficient processes for Partner Success
Contribute significantly to Tamara’s growth as we scale our core business and product
What we look for:
3-5 years of experience (internships at start-ups / previous experience in customer-facing roles are a plus)
Customer-oriented and able to establish amazing relationships with assigned merchants
A strategic thinker with excellent project management skills
Excellent analytics skills
Adaptable to changing requirements, has the ability to manage multiple activities in parallel
Self-motivated, driven and willing to work hard to achieve audacious goals
Ability to work closely with x-functional teams internally; marketing, product, operations, etc.
Excellent written and spoken skills in Arabic and English
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
https://www.bayt.com/ar/saudi-arabia/jobs/partner-success-manager-64294496/
Printable Page 
Report Advertisement