Application Engineer ( ISE- WDS)
Would you like to be part of the ISE team - We currently have a vacancy as Application Engineer
Location:
Riyadh
Your main responsibilities:
ISE is looking for Application Engineer who will be responsible for application support requests for computer applications. Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user. They will also be involved in the maintenance and upgrade of apps as they uncover bugs or common issues faced by the end-user, as well as reporting on the functions of the app itself. Because they are often the first point-of-contact for the end-user, they have a great depth of knowledge when it comes to user experience. As such, they may also provide reports and suggestions on next iterations or updates. Application Engineers must assess problems, actively problem-solving these issues as they arise, and inform developers of these support requests. They are also responsible for:
• Keeping a record of any issues, problems, or bugs, usually within a database
• Providing on-call support
• Maintaining and updating technical and instruction manuals, policies, and procedures
• Training users
• Ensuring compliance with all local and international regulations
• Managing a support ticket system
• Testing prototypes, upgrades, or updates
Your Skills and Qualifications:
• Bachelors in Computer Science/Information Technology
• 2-10 years of experience in Application development related field
• Relevant programming languages, like SQL, Java, UNIX, or Oracle
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