Operations Manager

الوصف الوظيفي
Job Opening:

A well-established & globally operating administration service provider is looking for:

Position: Operation Manager

Only for SAUDI NATIONAL

No of Requirement’s: 5

Experience : 3 to 6 Years in Customer Service

Location: Riyadh, Khobar & Jeddah ( KSA )

· Undertake overall responsibility of the business unit

· Direct responsibility for the Unit’s profitability and achieve targets

· Ensure compliance to all existing processes and meet the defined Service Level Agreement’s

· Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.

· Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker

· Responsible for implementation of process enhancements to improve quality & efficiency of the Unit

· Control & maintain Unit’s expense budgets and allocated resources

Obtains customer satisfaction through customer relationship management programs.
Planning and volume forecasting to ensure accomplishments and company’s profitability.
Achieves cost effective and profitable service level.
Supervises, trains and coaches center staff on a weekly basis.
Maintains positive environment within the center.
Creates sales volume growth and conducts sales analysis.
Monitors and analyzes business daily and controls expenses.
Liaises between operations team, Admin, HR, Security department for all day to day issues.
Ensures that equipment and furniture in good conditions by regular and periodic maintenance checks.
Represents the company in a professional manner and fulfills any other duties assigned by the country manager.
Manages, plans and administers all administrative operations of the center.
Prepares short and long range planning for services operations and improvements to processes.
Manages systems and procedures to protect the assets of the center.
Responsible to provide all workflow reports daily, monthly, yearly reports.
Responsible for maintain ISO IMC completed within the center
Conducting quarterly Audits and send the all required reports to management.

المهارات
Excellent verbal and written English and Arabic.
Sense of organization and management skills.
Excellent leadership and supervisory skills
Excellent computer skills.

Ability to communicate orally with suppliers, management, and other co-workers is crucial.
Regular use of the telephone and e-mail for communication is essential.
The ability to operate under solid pressure and meet tight deadlines.
Extended periods of sitting and extensive work at a computer monitor is common.
The job is performed indoor and outdoor in a mixture of traditional office setting and visits.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم الإداري
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 6
منطقة الإقامة المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/operations-manager-4482883/