Delivery and Service Manager Wholesale store - مدير التوصيل والخدمات

الوصف الوظيفي
Job objective

You are responsible to make sure that service delivery and service support processes are on

track for the consistent delivery of a high level of client service in an effective and cost-efficient

manner.

You also analyze and respond to customer complaints . In addition, you measure and analyze

work performed and recommend improvements to service processes.

Job Responsibilities

 Review customer orders and plan and coordinate delivery activities

 Managing a large number of incoming calls and emails

 Keeping a record of customer interaction and details of actions taken

 Build positive and productive working relationships with the professional customers

for business growth.

 Analyze and troubleshoot delivery issues in a timely fashion.

 Manage a delivery team to ensure timely and accurate customer deliveries.

 Oversee daily activities of delivery team and provide direction and guidance as

needed.

 Perform resource allocations and workload assignments according to delivery

requirements.

 Ensure that team maintains high level of competence and operational excellence.

 Evaluate the performance of team members and determine training needs.

 Serve as primary contact for customer inquiries and concerns.

 Analyze customer orders, set delivery priorities and make schedule adjustments to

meet timely delivery goals.

 Perform customer negotiations for delivery rates.

 Develop process improvements to achieve cost effectiveness and time saving.

 Develop scope and budget for delivery projects

 Report delivery status to customers and develop required delivery documentations.

المهارات
 Outstanding communication skills

 Knowledge of HoReCa (Hotel, Restaurant,Cantine) sector or FMCG

 Arithmetic and number skills

 Skills of using computer applications and reading device items

 Knowledge of products and varieties, and their positions in the market

 A sense of community

 Integrity

 The ability to self-control

 Work under pressure

 Caring for others

 the smile

 Good looking and clean

 The spirit of cooperation

 Emphasis on learning and development

 Arabic & English languages

Education Level: High school diploma as a minimum

Position Type: Full time

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة متاجر التسوق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الرياض, المملكة العربية السعودية

https://www.bayt.com/ar/saudi-arabia/jobs/delivery-and-service-manager-wholesale-store-مدير-التوصيل-والخدمات-4482551/