Customer Success Director

الوصف الوظيفي
• Own the complete customer journey from onboarding to renewals and partner with internal stakeholders for advanced use cases.

• Be the voice of the customer in the product roadmap and positioning exercises

• Understand each account’s processes and challenges and gather all the learnings to be the go-

to person for our product.

• Own the customer communication, design campaigns to drive loyalty awareness

• Increase renewal rates and reduce churn

• Identify customers who advocate and put out a good word via cross-sell references, case studies, webinars, etc.

• Drive growth by identifying up-sell/cross-sell opportunities within existing accounts

• Influence product adoption, customer satisfaction, and overall health scores

• Identify and implement tools to improve & measure the Customer success team.

• Hire, Train & Mentor team members to help them progress in their individual careers

المهارات
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تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الاستشارات التجارية
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة

https://www.bayt.com/ar/saudi-arabia/jobs/customer-success-director-4479016/