الوصف الوظيفي
The job holder is responsible for handling The Company Helpdesk tickets/requests and user support over the phone or email. Ensuring that all requirements necessary to protect The Company mission and core business processes are adequately addressed across the enterprise architecture.
Managerial and Leadership Responsibilities
Follow all relevant policies, processes, and procedures so that work is performed in an ethical, professional, and uniform manner
Manage day to day activities, timeline, and resources and provide advice as needed
Technical and Functional Duties and Responsibilities
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and relevant questions
Determining the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support or subject matter experts (SME)
Ensure that all regular health checks are carried out remotely on all IT components
Provide accurate information on IT products or services
Deliver best in class customer services
المهارات
BA/BS in IT, Computer Science and/or Engineering
minimum of 3 years of relevant experience
Prior experience within the KSA and the Middle East region
Fluent written and spoken English and Arabic
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 10
منطقة الإقامة الرياض, المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/it-help-desk-support-4449440/
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