JOB DESCRIPTION:
Technical Service Specialist ADD Saudi Arabia
Abbott Saudi Arabia marks the company s dedication to bringing the highest-quality products and finding lasting solutions to the rare health challenges across the Kingdom for 60 years. You will have the chance to work in a global multicultural environment, and diversified businesses including Nutrition, Diagnostics, & Established Pharmaceuticals. All of the businesses have a significant presence in KSA and representing the biggest market in the Middle East. Across different regions of the Kingdom.
Primary Function
Primarily responsible for installing, maintaining and troubleshooting of ADD instruments as well as customer happiness within a given area. Is anxious to find solutions to minor reagent problems and perform in a defined territory.
Major Responsibilities:
• Represent Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer happiness
• Perform emergency repair and preventative maintenance at site.
• Perform modification and engineering updates at customer site.
• Give customers instructions on how to change instrument parts, and how to apply the instrument related software.
• Handle service calls within assigned area.
• Prepare detailed documentation of each service call.
• Sell service agreement renewals
• Tackle problems associated with the instrument, operator and any application.
• Identify situations building customer dissatisfaction and implements corrective action to resolve.
• Implement major product upgrades relative to their assigned product group.
Background
Do you have the Experience in troubleshooting? as well as contacts to customers? And knowledge of the diagnostics market, electrical, mechanical and chemical knowledge.
What is the scope of work?
You will impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.
Why you?
Qualification/Requirement:
• Bachelors of Bio-medical engineering.
• Saudi National Male and Female.
• 0-3 years of experience in related field
• work successfully under stress both independently and within a team
• Communication skill
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