الوصف الوظيفي
Establish and/or re-engineer ITSM processes following ITIL v3 lifecycle best practice framework
Design and establish process KPIs and dashboards
Improve ITSM tools and their related integrations
Design templates, forms, reports and produce ITSM artefacts such as service catalogs, OLAs, SLAs, configurations plans, DR plan, etc…
Test and demonstrate new processes and tools
Train, mentor, and coach ITSM process managers
Design and conduct awareness sessions and work shops
Deliver project delivers as per the RFP and schedule
Hold weekly project status meetings, present ITSM project work
المهارات
At least 7 years of experience as an ITSM consultant
Experience with ITSM projects in process and tool improvement with major clients
Experience as ITSM process manager for one or many processes
Advanced experience and familiarity with ITSM systems
Advanced writing, data analytics, flowcharting, and communications skills using MS Office products
At least a university degree from a recognized university in a technical\analytical field such as computer science\engineering, math, information sciences
ITIL v3 Expert Certified, ISO 20000 (preferable but not necessary)
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة المملكة العربية السعودية
https://www.bayt.com/ar/saudi-arabia/jobs/itsm-practitioner-4363959/
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