الوصف الوظيفي
On behalf of one of Saudi Arabia’s leading Real Estate and Property developers, we are seeking a Tenant Relations Executive for their Riyadh operations.
Reporting to the Commercial Director, you will be responsible for handling tenant demands & complaints and ensuring service level goals are met within the standard policies and guidelines of the operations division.
Create and archive all letters, contracts, internal notes, correspondence, project license, and official documents in both soft and hard copies.
Coordinate all communication in & out between the tenant and related departments to track and resolve internal/external issues.
Ensure closing the complaints with satisfactory results and report all cases to the department head.
Conduct tenant satisfaction survey program on a semi-annual basis and provide summary reports of tenant’s satisfaction with recommendations to upgrade the service according to the survey results.
Handle customer complaints and addressing matters to concerned functions and suggest operational process as per the work demands reflecting the overall rules for the enhancement of the property.
Attend customer and tenant inquiries over the phone and attend direct meetings.
Measure tenant complaints to specified standards to ensure their operations are within the guidelines of their signed lease agreement and regulations.
Execute any task related to tenant relations requested by the management.
المهارات
Proven experience in Customer Services
Bachelor’s degree in business administration or related field.
Minimum of 2 years of experience in a related field
Effective Communication skills
Able to handle complaints.
Risk analysis
Time management skills
Customer-focused.
Teamwork
Ability to work under pressure.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة العقارات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 5
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 23 الحد الأقصى: 27
https://www.bayt.com/ar/saudi-arabia/jobs/tenant-relations-executive-4333929/
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