Customer Success Manager

الوصف الوظيفي
Job Brief:

A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty and work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Responsibilities:

Maintain and develop customer success strategies and best practices. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals Establish Customer Support Practices Provide Technical and Product Support Supervise Employees Creating policies and procedures that optimize the customer experience. Know the company’s products inside and out.

Requirement:

Bachelor’s degree in computer science or a related field Proficient in Microsoft Office, specifically Excel and PowerPoint Knowledge of customer service practices Technical aptitude and ability to learn software programs Experience supervising others Experience with Customer Relationship Management (CRM) software such as, Salesforce

المهارات
Analytical mindset and problem-solving skills Strong verbal and written communication, strategic planning, and project management skills Strong interpersonal relationship building and executive communication skills Ability to navigate data and people to find answers

team work
decision-making
problem-solving
leadership
responsibility
delegation

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الاستشارات التجارية
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/saudi-arabia/jobs/customer-success-manager-4293278/