Service Advisor

الوصف الوظيفي
Summary of Job Functions, Responsibilities & Authorities:

Advising customers and handling complaints.
Issuing clear repair instructions.
Following up work in progress.
Ensuring that customer’s vehicles are received and handled with special care and attention.
Establishing, managing & updating all relevant service reports under WIP “Work In Progress” such as purchase orders, business partner, parts goods issues, service orders and job cards.

Communications.

Reporting directly to workshop manager.
Communicating with all the workshop staffs.
Communicating with Supply Chain Warehouses

Task/s

Establishing and maintaining good customer relations.
Schedules service and repair appointments.
Receiving vehicles.
Advising customers (checking and diagnosing vehicles with test equipment, returning of valuables left in the car, documenting of body/paint damages in presence of customer, handling over difficult cases he cannot handle to his superior, suggest to customer or driver additional repair which are needed in order to increase workshop turnover.
Issuing of detailed receiving forms using standard text and flat rates.
Fixing of deadline for completion of work and method of payment.
Preparing estimates when required.
Advising customers concerning vehicles maintenance, accessories and technical problems.
Explaining warranty and goodwill policy to customers.
Apply for warranty goodwill through CASD.
Following up in with progress of repairs in conjunction with the workshop staff involved.
Follow up on parts orders to meet vehicle completion date.
Continuous update of the reports
Continuous update of SAP system
Visiting customers
Establishing professional communication with warehouses regarding parts availability and estimated arrival time (must be in official reports and trackers in the system and work sheets)
Involvement in customers meetings whenever required
Readiness to work overtime whenever required (this will be included in the work contract)
Acting proactively with customers to check their requirements or if any complaints are existed
Archiving work orders, Invoices & other related documents for future reference.
المهارات
Competency Required

Education & / or Field of Expertise: Mechanical Engineering is preferred.
Skills: Diagnosing, repairing faults & break down and communications.
Problem solving skills with customers and his colleagues.
Attention to details
Mechanical Knowledge (experience in commercial business and customers issue is a plus point).
Outstanding skills in Microsoft office in all applications related to day to day operations, especially Excel.
Positive attitude and good conduct & manners with colleagues and customers

KPI’s

Punctuality
Zero discrepancies in reports and the system (requires full attention and concentration)
Reports must be provided on time
Follow up process must be done on time
Field visits, whenever require, must be done in professional way (attendance time, way of speech as a company representative, full awareness of the topics, feedback, etc)
Meetings given dead and timelines
Level of satisfaction of involved parties within a project or task
Any other KPIs decided and agreed upon in the target agreement
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة الميكانيكية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 4
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأقصى: 40

https://www.bayt.com/ar/saudi-arabia/jobs/service-advisor-4276797/