Workshop Manager

الوصف الوظيفي
Objective:

Ensure efficient workshop use of materials, equipment, and labor so service and repairs are carried out to the highest quality standards

Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
Control wastage of consumable materials (including appropriate measures to prevent the theft of oil).
Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to achieve workshop objectives.
Ensure maximum use of equipment and labor to achieve high productivity output.
Develop strategies to improve productivity by the growth plan.
Ensure that workshop operational efficiencies are communicated periodically to the workforce to sensitize and motivate them to achieve and even surpass budget.
Review all open orders daily.
Review all customer parts ordered daily and escalate to the service management unusual delays in parts arrival.
Objective:

Achieve the highest level of customer satisfaction and retain existing customers through the workshop
Maintain a clean, well-decorated, and tidy workshop to achieve the highest standards of the workshop presentation.
Ensure that all customer vehicles are parked properly in a way that is tidy and does not obstruct traffic.
Receive and assist all customers courteously and promptly in line with the Dealership quality program.
Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when necessary.
Work closely with service department personnel to achieve the highest levels of customer satisfaction.
Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship.
Objective:

Improve the future labor levels by consulting and co-operating with aftersales reception staff and the Service Manager/Operations Manager
Assist the Service Manager to ensure optimum staff performance and efficiency is achieved at all times through
the correct recruitment, assessment, and training of all workshop personnel.
Establish the training and development needs of workshop personnel with the Service Manager/Operations Manager.
Assist the Service Manager in the preparation and administration of Performance Development Reviews with all
workshop personnel. Communicate job expectations and provide regular feedback on the teams’ performance.
Maintain effective liaison with other departmental managers.
Objective:

Ensure all work is completed safely and complies with the retailer, manufacturer, and industry guidelines
Circulate new and updated technical material, literature for new vehicles, and revised workshop techniques.
Ensure customers are protected from any possible dangers or hazards in the workshop area and their property
is secure whilst on company premises.
Ensure the security of all MOT equipment and documentation and that parts retained for testing are securely
stored and locked away.
Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop.
Follow Dealership minimum operating standards and regularly check compliance. Ensure the workshop and
equipment comply with all Health & Safety, recycling, and environmental regulations.
Maintain direct contact with Dealerships, suppliers, and statutory representatives.
Objective:

Help Retailer to achieve industry-leading standards of process efficiency and cost control
Carry out MOT tests and ensure vehicles are inspected periodically for quality of work.
Maintain workshop productivity records and monitor the effective use of labor. Ensure order numbers are
obtained before work commences on the fleet, contract hire, and used car warranty repairs.
Authorize and document all consumable and internal parts requisitions.
Ensure accurate and timely completion of technician’s daily time tickets.
Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to
warranty work and returnable components are up to date and accessible.
Undertake all other tasks and responsibilities as requested by the Service Manager & Aftersales Manager.

Key Competencies
Customer Service Focus

Approach every situation with a desire to understand and deliver
Listen effectively and communicate clearly
Use every contact with the customer to build a relationship
Take responsibility for ensuring nothing is left to chance

Operational / Commercial Focus

Ensure good housekeeping and security in the workshop
Ensure maintenance of health and safety in the workshop
Load workshop
Ensure technical standards are met in the workshop
Keep accurate and complete records
Manage workshop productivity
Contribute to effective working
Deal with customers, suppliers, and representatives
Use technology effectively
Contribute to improved service processes
Business Focus

Work with other areas of the business to improve Retailer profit and customer care
Appreciate the impact of wider business issues on the Retailer and customer
Represent the Dealership brand
المهارات
Essential Recruitment Criteria

Personal Qualities

Language: English
Analytical thinking
Coaching and developing
Leadership
Communication
Empathy and tolerance
Ethical behavior
Responsibility
Open-mindedness
Self-confidence
Customer-orientation
Professional appearance
Education

City & Guilds Part 3
NVQ Level 3 Motor Vehicle
National Diploma (Engineering)
Experience

Clean driving license
Computer skills, including windows and spreadsheets
Proven track record as Master Technician or Sales Adviser – aftersales
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/workshop-manager-4276436/