فني دعم فني
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الوصف الوظيفي § Delivering a high level of customer service and professional interaction with internal customers, management, and administration. § Providing first and second level software support to an environment involving MS Windows Server, Windows 10 and Microsoft Office Suite and Server products. § Troubleshooting servers, PCs, laptops and various testing equipment in hardware and software development environments § Has extensive knowledge and provides diagnosis and break/fix repairs for any types of MFDs § Possesses basic installation, configuration, and troubleshooting of computers systems, and phone issues. § Possesses Helpdesk experience § Utilising, prioritising, escalating, assisting, documenting and completing support incidents via the IT Service Management System. § Configuring new desktop and laptop systems, refresh existing systems, and migrate user profiles. § Configuring and support mobile devices to sync email with corporate Exchange server § Communicating and collaborating effectively with the IT Manager and other team members throughout the resolution of IT issues. § Assisting with various administrative tasks involving IT & Telecoms § Available to work critical cases as needed on a 24x7 basis or through an on-call model. Including weekend coverage as needed. § Possesses a fundamental understanding of IT and Cybersecurity practices § Documenting and tracing failures, report findings to lead and/or engineering teams. § Uses problem solving logic to minimize failures and down-time and to provide innovative solutions § Experience in printer network connectivity/ configuration. § Must be able to correlate printer errors and symptoms to a replacement part. § MS and Cisco Network certification preferred. المهارات § أن يكون لائق طبيا وحالته تسمح بممارسة الأعمال التي تتطلب الجهد البدني. أن يكون حاصل على شهادات عالمية مثل A+ certification أو ما يعادلها من الشركات الأخرى مثل CCNA /MCSA تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/Ùني-دعم-Ùني-4269358/ |
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