الوصف الوظيفي
• Operate and maintain the entire company network by 24x7
• Maintaining service stability, network performance, availability and customer satisfaction
• Troubleshooting & Support to Business Customer Issue End To End and Handling customer technical issue in Tier 1
• Follow-up with client tickets and with other Operation departments such as Systems, Network, Installation, RF and PM if needed.
• Write all incidents, outages and performance alerts in Ticket Systems either internal or external and Categorize issues for escalation to appropriate technical teams.
• Response on the customer’s problems either by Emails, Phone, or WhatsApp.
• Monitoring and operation of the Ground Stations.
• Follow up with contractor regarding RF, Fiber and Electro Mechanical incidents.
• Escalate problems to appropriate level & department, if an issue is not resolved in a specific time.
• Perform all report type, daily, weekly, and monthly Health Check status on main components in DC/CN and GWs.
• Preparing the documents that help NOC on their job (NOC Guidance).
المهارات
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritise faults and respond or escalate accordingly.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/noc-engineer-3837742/
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