Senior Operations Manager

الوصف الوظيفي
The Senior Operations Manager provides oversight to the operations team, provides training and oversight to ensure a company’s operations run smoothly. Needs to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.

The Senior Operations Manager is required to manage multiple sites to deliver an outstanding ‘Customer Experience’. Manages, inspires, and motivates a number of Operation Associates and team leads to ensure operational excellence, high employee engagement, and service improvement.

Responsibilities:

· Responsible for the Operations lead of a team and the delivery of the overall operational metrics & sales targets

· Generate ideas to help increase productivity

· Direct daily activities to meet the efficiency

· Lead and shape new initiatives to meet organizational goals

· Negotiate and monitor specific budgets, controlling costs where possible

Required Qualifications:

· Background in IT and ecommerce

· Two years of experience in operations for an online platform.

· First-hand experience with running electronic payments operations and coordination with payment gateways

· First-hand experience in managing payment gateways in Saudi Arabia including Saddad

· Experience in managing customer care centers

· Ability to work shift based (4 days in the normal weekdays and one day in weekend)

· Desire to work in a dynamic growth-oriented youth company

· Excellent spoken and written communication skills

· Ability to multitask, meet strict deadlines and work under time pressure

· Ability to build and leverage relationships and to engage a wide range of people

· Ability to work independently, problem solve, thrive under pressure and perform multiple tasks

المهارات
Preferred Skills:

· Conflict Management

· Business Negotiation

· Decision-Making

· People Management

· Dependable

· Reporting Skills

· Critical Thinking and Problem-Solving Skills

· Planning and Organizing

· Communication Skills

· Influencing and Leading

· Delegation

· Teamwork

· Stress Tolerance

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات; الخدمات المالية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة عليا تنفيذية
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/senior-operations-manager-4239398/