Soft Services Manager

الوصف الوظيفي
The purpose of the job is to provide financial and technical management and expertise on a designated portfolio on behalf of clients, either directly or through the selection and management of outsourced service providers. It further provides soft services management and expertise on new and existing properties managed on behalf of clients, either directly or through the selection and management of outsourced service providers and development of new business and settling down management thereof.
Housekeeping, CAFM & Helpdesk, waste management, and associated services.
Management of relevant service providers, ensuring they are competent in their appointed disciplines and provide OCS and their clients with the correct and most cost-effective service in their line of business.
Interact with the client to ensure positive relationships are maintained across all contracts.
Design and establishment of suitable operational procedures to ensure that service delivery is consistent in frequency of requirement for their designated areas and devises methods and procedures for effective control of this function from both a cost and effectiveness point of view.
Manage expenditure on operational matters, in line with SLA and scope of works.
Ensure the delivery of high value-added recommendations to the client.
Stays abreast of market and competitor performance for benchmarking purposes.
Lower operational costs by levering off a large procurement base.
Analyse tenant / customer satisfaction surveys and implement the necessary action plans.
Drafting, implementing and management of service level agreements, and training of all emergency procedures.
Provide an effective resource management for both “Front & Back of House” operations.
Personally, and directly respond to and manage all occupants’ complaints, furthermore, ensure that these complaints are properly resolved to OCS and SLA standard.
Respond to and oversee the initial response to any emergency in accordance with emergency procedures.
Ensure that help desk and customer service desk staff are meeting required standards.
Ensure the defined standards and attention to detail is always maintained by Cleaning, CAFM & helpdesk, waste management.
Ensure that all staff and service provider staff uphold the standards required.
Acquire a thorough understanding of the Soft Services maintenance obligations against the contract scope to correctly apportion cost for any required work.
Complete daily shift reports and copy to affected team managers.
To ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
Ensure that any contractor working on-site complies with the general House rules and the Occupational Health & Safety Act in terms of Safe working procedures and PPE.
Raise and address any immediate or outstanding maintenance issues with the help desk follow up with on-site maintenance teams and provide face–to–face feedback to tenant.
Ensure compliance with the company IMS relevant to the position.
Health & Safety:

Comply with OCS HSQE policies and safe systems of work.
Promptly report all HSQE hazards, incidents and near misses to HSQE Department.
Appropriate use of equipment’s and personal protective equipment (PPE) in accordance with agreed safe work practices.
Abide by all Local laws, regulations, and guidance.
Perform work in an ethical manner as to not cause harm or damage to Health, Safety and Environment.
Participate in company led HSQE activities, HSQE meetings, trainings and workshops and give feedback.
Actively participate in HSQE training and skill development initiatives.
المهارات
Suitable University Degree / Post graduate in any discipline.
Good English communication / Basic Arabic is an advantage but not required.
Minimum 3 years in Facility Management or similar organization with at least 2 years in similar position.
Requires in-depth knowledge of Cleaning Methods & Working Practices, and Health & Safety requirements.
In-depth knowledge and experience with BICSc training, standards and procedures.
Expert level knowledge and experience with all standard requirement cleaning machines.
Management of Cleaning, Waste management, Landscaping, Pest Control, and associated services.
Experience in retail, commercial and industrial properties.
Excellent communication skills.
High Level computer literacy – MS Office, CMMS & CAFM software, PDAs etc.
Very good knowledge of auditing systems.
Contract Management.
Development of strategic plans and long term objectives.
Ability to compile and manage a budget.
Relevant Technical Qualification with 2-3 years operational delivery experience.
Requires in-depth knowledge of Cleaning Methods & Working Practices, and Health & Safety requirements.
In-depth knowledge and experience with BICSc training, standards and procedures.
Expert level knowledge and experience with all standard requirement cleaning machines.
Management of Cleaning, Waste management, Landscaping, Pest Control, and associated services.
Experience in retail, commercial and industrial properties.
Excellent communication skills.
High Level computer literacy – MS Office, CMMS & CAFM software, PDAs etc.
Very good knowledge of auditing systems.
Contract Management.
Development of strategic plans and long term objectives.
Ability to compile and manage a budget.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة المستشفيات الطبية; الضيافة والسكن; إدارة الممتلكات والمرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 25 الحد الأقصى: 45

https://www.bayt.com/ar/saudi-arabia/jobs/soft-services-manager-4199688/