SERVICE MANAGER

الوصف الوظيفي
JOB SUMMARY:

A Service Manager manages the service department team and handles customer service interactions, reports, installation, setup, maintenance and repairs of various coffee machines, water machine equipment and beverage equipment. Also, responsible for daily service calls and maintenance issues.

ESSENTIAL RESPONSIBILITIES

Management of day-to-day activities of the service department.
Assigning and direct technicians to do service tasks and monitor the progress of all projects.
Monitor employees work and provide frequent progress reports.
Handling customer complaints or concerns to maintain good customer relationships.
Handling customer service and repair calls.
Communicate and maintain good relations with manufacturing reps and dealers.
Managing and updating invoices, processing new orders.
Maintain inventories, ordering repair parts and keeping service records.
Resolving service department problems and improving service methods.
Develop service procedures, policies and standards.
Control the service department resources and utilise assets.
Helping to train new employees.
المهارات
REQUIREMENTS AND QUALIFICATIONS

Technical, Business or Administration Certification; Bachelor’s degree preferred.
Previous experience in the customer service field.
Computer literacy and good organizational skills.
Excellent oral and written communication skills.
Fluent in English preferred.
Detail oriented and have excellent follow up.
Able to handle multiple priorities.
Ability to work independently and manage time appropriately to meet deadlines.
Able to provide a high level of quality customer service.
The ability to work under pressure and handle stress.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الضيافة والسكن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
الجنس ذكر

https://www.bayt.com/ar/saudi-arabia/jobs/service-manager-4192169/