Soft Services Supervisor - Subject to Contract Award
Make a difference every day
The Job Opportunity
To develop, coordinate and manage the delivery of cleaning services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules. This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards.
Key accountabilities
* Ensure the delivery of essential site services demonstrating excellent service at all times.
* Monitor third party service provider staff levels as per Serco?s contractual requirements.
* Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
* Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
* Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and environmental regulations.
* Ensure specialist sub-contractors are compliant with Serco?s Code of Conduct, and are
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