Customer Success Executive

الوصف الوظيفي
Job Description: Customer Support Executive

1. Respond to customer queries in a timely and accurate way, via phone, email or chat

2. Identify customer needs and help customers use specific features

3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

4. Update our internal databases with information about technical issues and useful discussions with customers

5. Share feature requests and effective workarounds with team members

6. Inform customers about new features and functionalities

7. Follow up with customers to ensure their technical issues are resolved

8. Gather customer feedback and share with our Product, Sales and Marketing teams

9. Respond to and resolve complex client issues through incident recognition, research, resolution, escalation and follow up.

المهارات
Customer Success Executive plays a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the company’s clients and need to have good communications skills, interpersonal skills and problem-solving skills.

The major skills and competencies that employers look for in a candidate are:

• Good communication skills

• Good interpersonal skills

• Active problem-solving skills

• Customer Focus

• Ability to handle pressure

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 2

https://www.bayt.com/ar/saudi-arabia/jobs/customer-success-executive-4147946/