الوصف الوظيفي
The IT Services Manager will manage the performance of the support teams and ensure that Service Level Agreements are met.
Client Details
Top Tier Semi Government Entity who are working towards the Saudia 2030 Vision.
Description
Monitoring requests, incidents and problems. Develop and implement career plans for Service Desk and Desktop Support staff.Provide comprehensive ad-hoc and monthly reports on SLAs and KPIs for the entire IT Operations department.Monitor and manage incoming ticket volumes. Identifying trends and deliver on strategies to reduce overall ticket volumes.
Profile
4-10 years of experience within IT Support ServicesITIL CertifiedAbility to influence, motivate and guide teams and individuals.Strong mentoring/coaching skills.Strong interpersonal skillsIs flexible in a rapidly changing environment.A strong focus on customer services.
Job Offer
Competitive Salary and Bonus Structure
المهارات
CAB, Change, Support, IT, itil, Process, Quality
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/it-services-supervisor-saudi-national-4142635/
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