STORE MANAGER

الوصف الوظيفي
Customer Focus:
Effective resource planning for customer service.
Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
Implements a high standard of customer focus within the store.
Regularly assesses customer service standards within store.
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
Ensure customer needs are met and complaints/ queries are resolved in a timely manner.
Assess mystery shopping feedback and prepare action plan for improvement.
Sales and Commercial Profit:
Achieve the revenue targets for the store.
Actively seeks ways to achieve or exceed shop sales targets.
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations.
Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.
Shop Keeping and Store Standards:
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.
Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store).
Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities.
Monitor and handle customer complaints and take corrective action in line with Company policy.
Maintain a high level of store health and security for company assets, cash, and stock and customer property.
Ensure seasonal peaks, important trading/ promotional events are taken account of when preparing forecasts and staff rosters.
People Management:
Ensure store expectations and priorities are communicated to staff.
Review and provide regular feedback on staff’s performance against expectations.
Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
Support induction of new recruits.
Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
Oversee staff development and drive motivation levels of the store associates.
Ensure effective resource planning and succession planning.
المهارات
Bachelor Degree in Business administration or Accounting.
Good English language.
+2 years experience in Marketing.
Must be good with MS.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة التسويق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة أبها,المملكة العربية السعودية ; الدمام,المملكة العربية السعودية ; الرياض,المملكة العربية السعودية ; المدينه المنوره,المملكة العربية السعودية

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/store-manager-4128515/