Receptionist - Riyadh

الوصف الوظيفي
Objective: Ensure the highest level of customer care and satisfaction at all times
Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately.
Page members of staff as needed, monitoring where and to whom customers are referred.
Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.
Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company.
Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations.
Direct all customers towards the seating area when waiting for attention and offer refreshments.
Ensure the reception desk is kept tidy to promote the professional image of the Retailer.
Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager immediately.
Objective: Answer all internal and external calls swiftly and direct them effectively
Answer all calls promptly and in a consistently professional and friendly manner.
Ensure all calls are properly identified and announced and the caller’s business is established.
Notify the Brand Manager of calls not being answered or returned by any member of staff.
Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control
Listen carefully and write messages clearly and legibly.
Ensure all requested administration, documentation and communications are completed in an accurate and timely manner.
Develop and maintain effective communication with all Retailer personnel.
Develop and maintain effective communication with all visitors to the Retailer.
Objective: Ensure compliance with company policies and industry guidelines
Operate within the law at all times.
Ensure all health and safety legislation and internal procedures are followed.
Operate at all times within company policy.
المهارات
Personal Qualificationa:
Empathy and tolerance
Ethical behaviour
Responsibility
Open-mindedness
Self-confidence
Customer-orientation
Calm and organized approach
Problem solving abilities
Professional appearance
Team player
Experience
One year in a receptionist function (desirable)
Computer skills, including experience of operating word processing and database packages, spreadsheets, email and internet
Proven track record in delivering excellent customer service (desirable)
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/receptionist-riyadh-4127926/