Services Manager

الوصف الوظيفي
who are we ?
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.
Job Descrption :
To ensure entire service team completes all monthly services. State of service completion of 100%.
To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
Ensure all new businesses and installations are completed within agreed SLA’s from the date of service agreement/job confirmation.
Plans, organizes and prioritizes workload effectively.
To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions.
To monitor proper stock issuance and returns on weekly basis for all service teams.
To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient
quantity to support the branch service obligations.
To attend monthly stock take and regular vehicle stock audit.
Supports in ensuring the store in the branch is being managed and controlled efficiently.
Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly.
To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings.
To provide the Branch Operations Manager with status reports on a weekly basis covering:
a. State of Service
b. Supervisors’ issues
c. Customer Issues
d. Other issues
Recruit (subject to prior approval from the Branch Manager/Operations Manager) for new Service Technicians.
Induct, train and manage service staff effectively.
Maintain a high level of morale amongst service staff.
Ensure that all staff has full understanding of the Company’s objectives and policies.
المهارات
Minimum a Bachelor Degree.
3 years experience in relevant Service Management ( Pest control - Agriculture ) / Supervisory experience.Strong leadership qualities with planning, organizing and problem solving ability.
Able to work in dynamic and fast paced environment.
Excellent in promoting teamwork and synergize the team towards achieving service KPI.
Able to work autonomously and thrive on challenges.
Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly.
Required valid driving license because driving is part of the job requirement for this designation.
Excellent problem solving , multi-tasking & planning skills.
Ability to motivate and manage a team to achieve & meet service KPI.
Ability to think on your feet to coach team with service and customer focused solutions.
Versatility to build rapport with people at all levels.
Excellent and multi-lingual in both verbal and written English, Arabic not essential .
Commercially focused and is alert of the changes and updates in market movement.
Able to travel to various locations within the designated territory.
تفاصيل الوظيفة
منطقة الوظيفة الملز, الرياض , المملكة العربية السعودية
قطاع الشركة السلامة والبيئة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة عليا تنفيذية
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/services-manager-4107343/