Stakeholder Care Representative

الوصف الوظيفي
Welcomes all walked in customers, discusses the raised enquiries and complaints,
documents the same for further action.

Professionally handles inbound and outbound (if required) calls in a timely manner.

Identifies the caller’s needs, clarifyinginformation, proactivelyengaging with the caller.

Follows call scripts and understands the reason for the respective person calling the Center.

Records information being provided by the person calling, quickly and accurately into the
appropriate fields for further action and processing.

Discusses calls that require further investigation and review with the Manager –Enquiries & Complaints Centerfor their consideration.

Provides recommendations regarding revisions to call FAQs.

Keeps records of all conversations in the call centers database in a comprehensible way
and makes comprehensive notes regarding caller histories where required.

Uses an effective approach to handle special telephone tasks.

Supports surveys.

Captures survey responses and records accurately into systems/databases Prepares and submits to direct line manager.

Performs any other duties/ tasks that might be assigned by his direct line manager.

المهارات
Communication.

Customer Orientation and Managment.

Problem Solving.

Analytical Thinking.

Business writing & reporting.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الرياض,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/stakeholder-care-representative-4007572/