IT Support Engineer

Job Description and Requirements
What are my responsibilities?

Ensure
workplace IT solutions are used effectively and in line with IT standards and
Information Security rules. Consult and facilitate user interaction with
ordering of IT services/assets. Support users with IT issues not solved
according expectations.
Customer
facing function that ensures efficient and effective use of IT services
resulting in overall user satisfaction and user productivity improvements
Contact
point for local IT support if required
Escalation
Management for end-user related IT services, e.g. IT Service Desk
Ensure
workplace IT solutions are used effectively
Minimize
non-productive time of users due to workplace or application misfunction
(Including ISEC related requests)
Accountability
and responsibility for the Request Management process
Accountability
& responsibility for satisfactory resolution of all end user related
queries, feedback, issues and complaints.
Incident
resolution monitoring and reporting from end user perspective and ensuring
service provider adherence to agreed SLAs.
Provide
feedback to customers with reference to status of problem, and ensure all
parties are kept up to date
Accountability
and responsibility for Access Management process.
Owns,
manages and controls the standard change requests as pre-defined in the service
agreement & work requests
User
productivity by providing a one-stop process
Verifies,
orders and approves hardware and software

What
do I need to qualify for the job?

University Degree in IT or related field
Min. 5 - 7 years’ relevant experience
Strong IT and technology
background
Collaboration and Communication
across Teams, Departments and Countries
Strong customer focus orientation
Incident and problem management
experience

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/saudi-arabia/jobs/riyadh/114173—-IT-Support-Engineer-at-Siemens-PLC