Housekeeping Manager

الوصف الوظيفي
Communicates with guest concerning request, inquiries, and information by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Verify room status on AM and PM report; report discrepant rooms; prioritize and update status of check-out rooms.
Distribute assignment sheets, room keys and beepers to designated staff. Maintain accurate records of assignments for security.
Communicate additions or changes to the assignment sheets as they arise throughout the shift.
Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.
Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
Insures that the GRA’s linen cart is neat and well organized.
Inspect rooms cleaned by assigned room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
“Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Monitor and handle guest complaints to ensure guest satisfaction.
Provide feedback on staff performance to manager as well as report any disciplinary problems.
Document pertinent information in departmental log book.
Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
Successful completion of the training/certification process.
Assist in other areas of Housekeeping as assigned as well as attend designated meetings.
Make up cribs and rollaway beds.
Stock housekeeping supplies.
Assigns special assignments as directed by the Director of Housekeeping
Assists in the cleaning of guest rooms when necessary.
Share responsibilities with other Housekeeping Managers on payroll, scheduling, recruitment, performance management, purchasing/inventory and mini-bar management.
Maintains close coordination, communication, and interaction with the Front Office and other departments.
Support Commune Hotels & Resorts core values and mission statement.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

المهارات
Prior housekeeping management experience .
Hotel management experience .
Must be able to communicate proficiently in the English language, both written and verbally.
Multi-lingual skills highly desirable.
Requires knowledge of the Housekeeping department.
Requires supervision skills.
Requires strong communication skills, both verbal and written.
Familiar with hotel properties system
Computer skills (e.g. word processing and spreadsheet)
Flexible schedule (work day, nights, weekends and holidays).

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الضيافة/السياحة/السفر
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمات التنظيف
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 20
الجنس ذكر
العمر الحد الأدنى: 28 الحد الأقصى: 50
التعليم
No limited

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/housekeeping-manager-3914115/