Customer Care Manager

الوصف الوظيفي
· Improve customer service experience, create engaged customers and facilitate organic
growth
· Take ownership of customers issues and follow problems through to resolution
· Set a clear mission and deploy strategies focused towards that mission
· Develop service procedures, policies and standards
· Keep accurate records and document customer service actions and discussions
· Analyse statistics and compile accurate reports
· Recruit, mentor and develop customer service agents and nurture an environment where
they can excel through encouragement and empowerment
· Keep ahead of industry’s developments and apply best practices to areas of improvement
· Control resources and utilise assets to achieve qualitative and quantitative targets
· Adhere to and manage the approved budget
· Maintain an orderly workflow according to priorities

المهارات
· Proven working experience as a customer service manager or assistant manager
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Proficiency in English
· Working knowledge of customer service software, databases and tools
· Ability to think strategically and to lead
· Strong client-facing and communication skills
· Advanced troubleshooting and multi-tasking skills
· BS degree in Business Administration or related field

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الموارد البشريّة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3
منطقة الإقامة الرياض,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/customer-care-manager-3908759/