L2 VSAT Support Engineer/Technician

الوصف الوظيفي

• Supporting Service Desk to resolve problems or answer to inquiries within accepted time frames.
• Providing direct technical support to customer related to the VSAT Services.
• Providing immediate customer assistance for urgent and emergency fixes as defined in the service operations manual.
• Research and troubleshoot technical issues reported by the service desk
• Creates a temporary work around for immediate customer issues where applicable.
• Monitoring VSAT terminals and infrastructure through the network monitoring system.
• Documents technical issues using ITIL tools provided by the system.
• Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• Contribute to Technical Support Knowledgebase.
• Escalates to L3 Support as needed. Working with L3 to understand how issues are resolved.

المهارات

• Bachelor’s Degree in IT or related Field.
• Excellent verbal and written communication skills.
• Passion for troubleshooting and satisfying customer requirements.
• 2 years relevant experience working in Networking.
• Intermediate knowledge in configuration and administration of Cisco.
• Basic VSAT(iDirect,Comtech) working knowledge.
• Basic understanding of the ITIL processes.
• CCNA, certification is preferred.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الإتصالات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/l2-vsat-support-engineer-technician-3902220/