Customer Support Engineer I

الوصف الوظيفي
Panasonic Avionics takes entertainment to new heights. We’re the world’s leading supplier of (IFEC) inflight entertainment and communications systems that allow airborne passengers to get their fix of live TV, movies, music, interactive games, maps, and much more! We make traveling on airplanes more exciting!

As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts society. We value our diverse work culture committed to delivering products and achieving high results. Seeing our products bring delight to others is just one way we measure success.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of “People before products”.
We have an exciting opportunity for a talented person to join our team as a Customer Support Engineer I, based in Riyadh, Saudi Arabia. Confident and able to work independently, the Customer Support Engineer will have a strong ability to build relationships within the Company and with the Customers.
The role:
The Customer Support Engineer (CSE) is a technical expert with strong hands-on experience and knowledge of aircraft systems, software and hardware. He / She will troubleshoot and work to resolve system problems occurring on aircraft and provide technical guidance and assistance to customers and participate actively in any retrofits and / or the entry into service of new systems at assigned customers. The CSE will work actively with the assigned customers to gather reliability data for Panasonic Avionics equipment and report relevant information gathered from customer’s organisation to the regional office and head office as appropriate.
Education and experience:
Bachelor’s Degree, or higher, in Computer Engineering, Electronics, IT or Aircraft Avionics.

At least one year of experience in a role of Customer Support Engineer in aviation/aerospace engineering or telecom engineering environment.

Strong understanding of IT systems and networking with a good understanding of Linux/Unix operating systems and associated commands.

Understanding of aircraft avionics systems is preferred.

المهارات
Must be confident and assertive with strong English communication skills – written and verbal.

Must have experience in customer facing roles and have the ability to deal with challenging situations at work.

Be a problem solver, using experience and knowledge in hardware and software.

Must be capable of handling multiple tasks and customer inquiries.

Able to coach and train others.

Eligibility to be gain airside access through routine security checks etc.

Able to travel at short notice.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خطوط الطيران/الملاحة الجوية; الإتصالات; تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
الشهادة بكالوريوس/ دبلوم عالي
التعليم
Electronics Engineering

https://www.bayt.com/ar/saudi-arabia/jobs/customer-support-engineer-i-3893675/