الوصف الوظيفي
• Collect & Define IT Operation Processes.
• Work with cross-functional IT teams to design, develop, and integrate IT processes & procedures utilizing best practices & industry standard frameworks.
• Work with cross-functional IT teams to find areas of improvement in existing processes, to be updated accordingly.
• Work with cross-functional IT teams to automate well-established IT processes.
• Define the proper metrics and KPIs in evaluating service delivery quality and performance levels.
• Develop the proper Metrics and KPIs for IT process.
• Develop required reports for top management.
• Conduct organizational (Process, People, Asset) Assessment.
• Provide insight and advice on emerging process and control framework.
• Conduct the annual IT audit and report to relevant stakeholders as required. Requirement:
• Has sufficient experiences in the field of ITSM.
• Has strong experiences in the field of IT operations .
• Has a good background in the field of IT apps infrastructure.
• Has a good background in the field of development frameworks.
• Experience working in a highly complex environment. Technical Skills:
• Comprehend all ITSM tools in the market.
• Excellent in written & communication and also in preparing presentations.
Certified ITIL Expert.
• Certified ISO 20000.
المهارات
“IT Operations”, ITIL,ITSM
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 12 الحد الأقصى: 18
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