IT Support Officer

Job Description :

Overview

The Project
Transit Talent Solutions is proud to partner with the FLOW Consortium (Ansaldo STS, Ferrovie dello Stato Italiane), who have been successfully appointed by ArRiyadh Development Authority as the Operations & Maintenance Contractor for Package 5, comprising Lines 3, 4, 5 & 6 of the 6-line Riyadh Metro.
Our market sector experience is in Operations and Maintenance, from specialised rail professionals to teams of talented customer service and support functions.
We actively encourage you to apply for the position below, share it with a friend or search the database for a position that may be more suitable to your experience and interests.

This is a great opportunity to be part of this iconic project. Opportunity
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users’ accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritising and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
Testing and evaluating new technology;

conducting electrical safety checks on computer equipment Who Are We

Transit Talent Solutions is working with Ansaldo STS to deliver a major recruitment drive for an iconic Riyadh project.
Ansaldo STS is an international leader with a global presence in signaling and the implementation of integrated transport systems for freight and passenger railways, as well as mass transit systems.

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