Call Center Representative

الوصف الوظيفي
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
المهارات
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

تفاصيل الوظيفة
منطقة الوظيفة: الرياض, المملكة العربية السعودية قطاع الشركة: الدفاع الجوي والفضائي طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: الخدمات المساندة نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: غير محدد الرقم المرجعي للوظيفة: JB3752655
المرشح المفضل
المستوى المهني: متوسط الخبرة منطقة الإقامة: المملكة العربية السعودية الشهادة: بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/call-center-representative-3752655/