Responsible for meeting customers and dealing with customer requirements
pertaining to repair and/or servicing of their vehicle issues. Key player in the
dealership for fostering positive customer relations through communication and
follow-up to customers on repair status and charges for repairs and to promote
service sales through communication of information to customers on maintenance
and repair needs that are identified during the service appointment process. Service
Advisors act as a liaison between external customers and all those involved
internally at the dealership in the service appointment process. This includes but is
not limited to: Automotive Service Technicians, general office staff, new and used
vehicle sales staff and service and parts department personnel
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