Client Success - Saudi National - Medinah
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الوصف الوظيفي Preparing customer visits by collecting data from all the concerned departments and sharing it with supervisor/manager before the visit Visiting customers to collect information about their performance to identify customer’s status Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries to ensure high-level satisfaction and determining future requirements Promoting Imdad consumables, Estore and Imdad patient’s websites according to the KPIs Studying and analyzing customer’s details after updating their contacts and competitor’s data to define the improvement criteria Reporting and reviewing weekly reports in regards to customer visits, customer feedback, Customer information and KPI reports to CSD Supervisor/ CSD Manager Minimum Qualifications: 1-2 years of experience in the Client Support / Customer Service field Male Saudi National KSA Driving License المهارات Proficient in Microsoft Word, Excel, Outlook and PowerPoint Bilingual (Arabic, and English) is a must Active listening Strong verbal & written communication skills Effective time management, organization and multi-tasking skills Excellent interpersonal skills Problem-solving skills Team player with ability to perform well under pressure تفاصيل الوظيفة |
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