E-commerce managers need to have skills in business marketing as well as the technology used for generating online sales. It is common for them to have a bachelor’s degree in business marketing, Internet marketing or a closely related major. It is also helpful to have experience in advertising design as many e-commerce sites promote their products on other sites. Also ensure customers receive their correct orders in good condition and on schedule.
Responsibilities:
Lead and manage the project team (developers, QA, business partners)
Develop and execute resource and project plans, staff the project team accordingly, and track the progress of tasks and milestones
Cascade leaderships vision and strategic goals
Ensure adherence to Project Management methodology
Manage the project budget, purchase orders and invoices
Identify, escalate and communicate issues and risk.
Partner with the Business Analyst to coordinate and/or lead user discovery sessions and project team meetings to gather and organize project business requirements and use cases on assigned projects.
Identify and present innovative solutions to improve cross-functional processes and operational efficiency
Work closely with the quality assurance team to make certain the correct testing methodology/tools/reporting is used, focusing on requirements and user test methodology to ensure fulfillment of business requirements and IT quality, architectural, and security standards
Follow daily routine of order processing in a timely manner
Issue tracking and documentation to customers once orders are placed
Process product returns pertaining to mis-ships, damage and freight claims, and bid pricing assuring customer satisfaction
Resolve daily order issues through frequent communication with Warehouse Operations and Transportation Companies
Listen to customer concerns and create an atmosphere of partnership, security and trust
Monitor and manage online marketplaces for issues affecting software function, online sales and performance
Desired Skills and Experience:
An e-commerce manager often works with the top management of a retail outlet to determine the parameters of a company’s online presence. It is important for the manager to have a grasp of Web design software to properly critique and advise the team. Beyond this, e-commerce managers need a strong understanding of Web analytic software that tracks the success of a site.
Good Experience on Project Marketing would be added advantage
Good Experience in handling ecommerce projects
3 - 5 years of business experience as a Project Manager, preferably with a minimum 2 years in Project Marketing and E-Commerce Projects
Ability to multi-task and manage time in a fast-paced environment
Highly proficient in internet usage and web based applications
Proficient in Microsoft Office (MS Word, Excel, Outlook)
Willingness to learn new processes and technical applications
Project Management certification will be a plus
Strong project management skills, ability to lead small projects and initiatives or requirements/process/testing aspects of larger projects with minimal oversight
Excellent written and verbal communications skills to facilitate communications between and among highly experienced business
Excellent analytical skills with the ability to breakdown and effectively communicate complex business and technical processes, problems, and issues
Excellent planning and organizational skills; capable of multi-tasking across several projects
Preferred Candidate:
CANDIDATE MUST based in Saudi Arabia (Al-Madinah Al-Munawarah)
Good command of Reading & Writing (Arabic & English)
Preferred to be Muslim Candidate
Must be able to provide a portfolio of prior work.
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