Application Support

Your Main Responsibilities
• Provide technical support to the enterprise end-user computing environment (implementation, configuration, monitoring, service interruption recovery, root cause analysis)
• Provide level 1 and2 maintain and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE s policies, processes and procedures.
• Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication.
• dentify, evaluate, prioritize and resolve customer issues through ISE s Customer Support systems.
• Troubleshoot client hardware and software and basic network connectivity problems.
• Escalate problems to appropriate support specialists and follow up until completion.
• Actively implement and roll out approved EUD upgrades, patches and hot fixes as per ISE s policies and procedures.
• Provide user account management activities such as creation, deletion, modification etc.
• Administer and provide user account and profiles privileges as per ISE s policies and procedures.
• Develop and maintain operational procedures, user manuals and knowledge base.
• Provide all required documentation including standards, configurations and diagrams related to EUC services.
• Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions.
• Provide basic training to users and/or peers to develop solutions and resolve problems.
• Perform activities related to the evaluation, analysis and set up of PC-based software products.
• Undertake desktop/laptop builds, rebuilds and physical moves as required.
• Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues.
• Conduct proactive maintenance and administration (run book activities).
• Maintain asset inventory operations as per ISE s policies and procedures.
Your Skills & Qualifications
Essential
• The jobholder should have a Bachelor s degree in IT or a relevant IT certificates and has a knowledge about IT Service Framework.
• The jobholder should have proven supervisory and motivational skills within a technical and business support environment.
• The jobholder will be aware of general business processes and practices.
• The jobholder should have 2-3 years of experience in an IT Support environment.
• The jobholder will be aware of general business processes and practices.
• The jobholder must be educated to degree level standard in a relevant discipline with excellent knowledge of hardware and software across a variety of platforms.
• The jobholder will be aware of general business processes and practices.
• The jobholder will have excellent communication skills, both verbal and written.
• The jobholder should have expert Structured Query Language (SQL)
• The jobholder should have Knowledge of other programming languages like Java, .Net languages and HTML
• The jobholder should have Up-to-date application software coding and script in knowledge
• The jobholder should have telecommunication systems
• The jobholder should have Knowledge of standard IT hardware and equipment
• Ability to learn and understand IT management software
• Ability to diagnose and solve application issues
Saudi National Employee Benefits
In return for the required high levels of commitment and hard work you will receive the following package, which makes this an opportunity not to be missed
• A competitive basic salary
• Generous leave
• Living allowance
• Transport allowance
• TAWUNIYA health care scheme for Employees and immediate family
• Discounted TAWUNIYA health care scheme for Employees Parents
• Access to discounted gym membership

https://www.naukrigulf.com/application-support-jobs-in-dammam-khobar-eastern-province-saudi-arabia-in-bae-systems-detica-2-to-3-years-n-cd-10000391-jid-221121500412