Command Center Engineer - L1 & L2

الوصف الوظيفي
IT Command Centre

Incident analysis & technical analysis for the incidents assigned.
Coordinate for problem management from platform teams and provide updates e.g., due dates
IT performance management
Configure Prod environment monitoring through SCOM / Dynatrace
Apps upgrades as appropriate using SCOM / Dynatrace
Reconciliation activities e.g., Card Transactions
Deployment support

Technical verifications & support for all retail & warehouse channels; and deployment of select few apps currently done by GIB IT

Production support

Adhoc reports, new application go live support, UAT support, application transition & knowledge base creation.

Hypercare

Hypercare support

Reports & checklists

Adhoc & Monthly reports - Retail / Wholesale/ Enterprise Platform Compliance / Fraud

Checklists – SCADA, system downtime, P1/P2, open incidents, daily (morning & evening checklists)

Production support

Retail Channels, CRM, UBS, Contact Center, SARIE, Middleware, SIMAH, Marketing Portals, etc.

Vendor coordination

Apps COTS vendors for identification/ fixing / analyzing the issues

المهارات
IT Command Centre

Incident analysis & technical analysis for the incidents assigned.
Coordinate for problem management from platform teams and provide updates e.g., due dates
IT performance management
Configure Prod environment monitoring through SCOM / Dynatrace
Apps upgrades as appropriate using SCOM / Dynatrace
Reconciliation activities e.g., Card Transactions
Deployment support

Technical verifications & support for all retail & warehouse channels; and deployment of select few apps currently done by GIB IT

Production support

Adhoc reports, new application go live support, UAT support, application transition & knowledge base creation.

Hypercare

Hypercare support

Reports & checklists

Adhoc & Monthly reports - Retail / Wholesale/ Enterprise Platform Compliance / Fraud

Checklists – SCADA, system downtime, P1/P2, open incidents, daily (morning & evening checklists)

Production support

Retail Channels, CRM, UBS, Contact Center, SARIE, Middleware, SIMAH, Marketing Portals, etc.

Vendor coordination

Apps COTS vendors for identification/ fixing / analyzing the issues

تفاصيل الوظيفة
منطقة الوظيفة الخبر, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 12
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/command-center-engineer-l1-l2-4349316/