• Formulate business strategy with others in the executive team.
• Design policies that align with overall strategy.
• Implement efficient processes and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws (e.g. data protection).
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Report on operational performance and suggest improvements.
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