Managing the Windows Server and its operations
✓ Troubleshooting all desktop related issues.
✓ Logging calls for customers related to IT infrastructure
incidents/requests
✓ Provide first level support to the user over message delivery system
(Telephone)
✓ Providing First level resolution for Network related Calls
✓ Proactive monitoring of POS servers issues & SAP Related issues
✓ Track and escalate to relevant support & Operation teams to resolve
application issues like POS billing and other application issues
whenever required
✓ Solving network connectivity, MS Office and remote access problems
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