Technical Support Coordinator

الوصف الوظيفي
1.  Coordinate with outsourced development teams via email, telephone, and online project management tools such as monday.com.

2.  Coordinate requests from internal departments and submit them to the development team.

3.  Follow up on status of requests.

4.  Test new features ensure they meet the expected functionality.

5.  Report any bugs and ensure they are resolved.

6.  Update internal departments if any new features have been added or bugs have been fixed.

7.  Document any type of request or bug in the system.

8.  Provide technical assistance to end-users (customers and internal)

9.  Handle technical requests, feedback, and complaints from customers.

10. Arrange and schedule internal and external meetings to get user feedback, requests, and complaints.

11. Document all communication between parties in an organized fashion.

A summary of the role would include being a tester of new deployments in the system, reporting bugs, communicating with potential and existing clients as well as internal team members, and handling all feedback, request, or complaints from these groups.

المهارات
1.  Must have good proficiency in English (written and spoken).

2.  bachelor’s degree or Diploma

3.  3 years of experience.

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3

https://www.bayt.com/ar/saudi-arabia/jobs/technical-support-coordinator-4688209/