Regional Operations Manager

الوصف الوظيفي
Summary

A market leading records management company that applies its experience in records management solutions for the benefit of its clients. Along with offsite facilities, the company has the expertise, technology, and systems to provide a wide range of products and services relating to client records.

Duties And Responsibilities

Service Delivery: The Regional Manager will be responsible for the performance of all Records Management Operations in the region. This performance includes customer KPIs for on time performance, quality and any other pertinent measurements required by agreements Tejoury has with its customers. Regional Manager will also be responsible for Tejoury best practices and procedures that traverse business lines are followed. The Regional Manager must be equally adept at identifying root causes of delivery issues, identifying appropriate remediation, and overseeing the remediation activities being as hands on as required given urgency.
Operational Excellence and Production Management: Regularly meet with Operations Managers and Supervisors to review operational results. Ensure hands on, active leadership, and that decisions are made based on review and analysis of activity to understand resource allocation, production capacity, challenges, and opportunities. Hold Operations Managers and Supervisors accountable for production results, ensuring all standard workflows, safety & security procedures are followed and understood by team. Also, to ensure the quality of service is continuously improving, and that they are conducting semi-annual self-audits for market to prepare for audits from the Internal Audit group and actively participate in the safety review process to ensure we have addressed root causes and taken corrective action to prevent future instances.
Cross Functional Coordination: The Regional Manager will be responsible for serving as the main point of coordination between the operations and other functional teams across Tejoury. The Regional Manager will communicate with IT and Sales / Account Management peers on Operational status, plans and any challenges that affect other areas or from which assistance is sought. The Regional Manager will be called upon as the operational expert as an escalation point for Customer concerns and in the pursuit of new opportunities along with Commercial resources.
Financial Execution: The Regional Manager, along with Deputy Director of Operations and Finance Business Partner, will be responsible for the financial planning and performance of Records Management Operations in the region. This includes financial forecasting and delivering the financial results expected by the business. To deliver on financial results, the Regional Manager will work with the operations in the region to ensure that each customer engagement is delivering the expected financial result or that an active plan is in progress to bring the financial results in line with expectations. The Regional Manager will also play a supporting role in pursuing future opportunities to ensure operational and financial success.
Financial Oversight: Manage financial performance of market by partnering with Deputy Director of Operations and Finance Business Partner to analyze trends and monitor P&L;. Develop and execute appropriate plans to achieve targets based on current performance and forecasted trends. Works with Deputy Director of Operations and Finance Business Partner to develop gap plans to minimize risk of missing financial objectives. Manage against annual operating and capex budgets that are consistent with market strategy. Manage rack and capacity utilization. Maintain a 5-year real estate plan to proactively address space needs and shifts in customer activity. Assist in pricing and structuring deals to acquire new business with the objectives of maintaining a high rate of growth, favorable internal rate of return and economic margin, increasing market share, and improving profitability by achieving operating leverage.
Financial Acumen: Solid understanding of financial statements and how to use the data to make business decisions. Analyze activity trends and pipelines to forecast activity and labor requirements. Understand the impact of price and deal structure on the bottom-line.
Multi-Year Planning: The Regional Manager, along with regional leadership, will develop the business strategy for growth in the region. This strategy will be the basis for the multi-year planning that will include expected operational profitability along with initiatives to deliver improvement, investments in operational capabilities and investments in transformational items in the operations such as facility consolidations or expansions.
Account Executive Sponsorship: Work closely with Sales/Account Management on opportunities and removing obstacles to expedite revenue generation. Develop and maintain key external relationships customers.
Problem Solving: Proven ability to understand customer challenges and work with operations and sales teams to develop win-win solutions. Ability to adjust strategic plan and change course in the event key goals may be missed.
Leadership, Talent Development & Culture: The Regional Manager will have 5 direct reports. Much focus should be placed on teaching operations management leaders and lending experience to build scale and develop talent. The Regional Manager should also play a role in identifying people who can be counted on for stretch assignments or are ready to serve in expanded roles based upon previous performance. Also included is ensuring that each operation has succession planning in place, as well as contingency planning to handle unexpected management challenges.
Team Alignment: Regularly review organizational structure and labor capacity to ensure appropriate alignment with business volume and margin expectations/budget plans. Regularly review organizational model to ensure plan and resources are in place to meet the needs of our customers, operational metrics, and financial goals. Partner with Human Resources as needed to make organizational changes.
Employee Development: Responsible for driving a strong culture of leadership development with consistent standards and approaches to talent assessment. Ensures Development Plans are in place, acted upon, regularly reviewed, and completed by all exempt employees and high potential hourly employees. Partners with Human Resources on development activities and workshops to address the key competencies required for success in each role and to support individual development plans. Partner with HR Business Partner to ensure talent is reviewed regularly and successors identified for all exempt roles.
Culture: Responsible for creating a positive and inclusive work environment that values and respects the ideas and experience of all employees. Ensure Tejoury’s core values are upheld throughout the market providing necessary leadership and focus to the frontline workforce. Partner with Human Resources to foster and promote a positive work environment for all employees through active leadership, self and team, and regular open, two-way communication. Creates an environment where innovative ideas from all team members are welcome, reviewed, and actioned. Ultimately accountable for implementing and driving a safety culture.
المهارات
Qualification

Bachelor’s degree required; advanced degree preferred (MBA or similar).

Special Knowledge and skills

Hands-on experience with Records Management Services in support of multiple Customer industries
Well-rounded technical experience in support of BPO\BPM operations. Solid understanding of possibilities of organizing and reporting data through databases.
Ability to lead large and diverse operational teams and comfortable leading & interacting with technical teams.
Ability to analyze financial statements, forecast and measure to budget.
Broad knowledge and technical background in Records Management or BPO / BPM.
Must have demonstrated ability for independent decision-making, supporting large customer groups, and managing highly visible projects
Must be able to deliver work efficiently through formal and informal channels and display broad understanding of business practices and policies
Ability to work well in a globally matrixed organization that is fast paced with heavy competition for scarce resources
Must be able to manage programs assigned such that high-impact issues are identified, understood, communicated, and dealt with in a manner that mitigates risk to the program
Virtual and remote teaming ability
Excellent facilitation and presentation skills
Strong customer and executive communication skills, written & verbal
Strong P&L;experience of similar scope and size
Strong business and financial acumen
Demonstrated ability to build short and long-term business plans
Ability to work with all levels of the organization
Multilingual with local language(s) preferred, Arabic and English required.

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/regional-operations-manager-4626138/