Information Technology Support Supervisor

الوصف الوظيفي
- Information Technology Support Supervisor Company: Industry: Catering, Food Services and Restaurants Job Location: Jeddah, Saudi Arabia Career Level: Senior (Team Leader/Staff Supervisor) Date Posted: 18-04-2022 Ref. Number: 150912 Citizenships Saudi Arabia India Philippines Residence Country Saudi Arabia India Years of Experience 7 - 9
Information Technology Support Supervisor
Job Description and Requirements JOB PURPOSE: To supervise the daily operations of the Technical Support and provide world-class customer support and service. A hands-on leader who is technically savvy and can work well with all levels of team members, end-users and customers to ensure meeting business requirements as per the business needs. Key Activities 1. Process Management § Implement approved IT’s policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner § Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement § Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures 2. People Management § Supervise, guide and assist direct reports to perform their daily activities in accordance with the policies and procedures § Actively participate in on-the-job training, mentoring and coaching of direct reports § Generate commitment, motivation and enthusiasm to team goals, and guide team members through periods of change or uncertainly § Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow § Provide opportunities for team members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives § Ensure the team complies with the company’s values, policies, processes and systems 3. Business Partnership § Establish strong relationships with the company’s different functions, to understand their IT related needs and enhance business performance § Work with the company’s different functions to assist in the improvement of current systems and ensure systems are fully functional § Present and translate the design of IT Solutions and Services to customers, to ensure t meeting their business needs 4. IT support Management § Monitor day to day technical support, which encompasses all troubleshooting, customer service issues and installations. § Supervise requests regarding hardware, software, network, accounts or file server needs from various sources (e.g. helpdesk tickets, e-mail, telephone) for the purpose of providing immediate solutions and/or referring issues to technicians or other available technology resources as necessary. § Supervise the Troubleshoot, diagnose and resolve Enterprise Systems (POS, etc.) hardware configuration, application software, security, firmware and connectivity issues. § Oversee the Deployment of new employees’ desktops, laptops and / or printers with configurations including software upgrade testing, packaging, imaging and deployments. § Reviews requests periodically for the purpose of analysing the various needs in the areas of IT support. § Provides reports to IT director Support Supervisor regarding requests pending and completed for the purpose of ensuring adequate levels of support are being provided in a timely manner. § Attain and maintain highest levels of customer service and satisfaction § Maintain good customer relations and service at all times. 5. Other § Perform other duties as assigned. Education and Experience: Education: § Bachelor Degree in Computer Science / Information Systems, or equivalent (Essential) Experience: § At least 7 years of full-time work experience in technical support domain, 3 years in supervisory role § Advance knowledge and hands-on experience in managing and administering service management desk – ticketing system (Essential) § IT IL certificate (Optional)

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد

https://www.bayt.com/ar/saudi-arabia/jobs/information-technology-support-supervisor-64824315/