Domain Support Specialist

الوصف الوظيفي

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

You will

Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
Focus on improvement of automated recovery.
Secure Escalation support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

To be successful in the role you are

Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent , Exp 1-3 years .
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
KPI Analysis
Analytical and synthesis capabilities
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Basic understanding and working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.

You should also have

Knowledge on Core CS and IMS

What´s in it for you? 
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply? 
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد

https://www.bayt.com/ar/saudi-arabia/jobs/domain-support-specialist-64779274/