Technical Service Specialist - Diagnostics Division

الوصف الوظيفي

JOB DESCRIPTION:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutrition, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott Diagnostics is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, reference labs and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry.

ROLE OVERVIEW:

Primarily responsible for installing, maintaining, and troubleshooting of Abbott Diagnostics Division’s instruments as well as customer happiness within a given area. Is anxious to find solutions to minor reagent problems and perform in a defined territory

WHAT YOU’LL DO:

Represent Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer happiness
Perform emergency repair and preventative maintenance at site.
Perform modification and engineering updates at customer site.
Give customers instructions on how to change instrument parts, and how to apply the instrument related software.
Handle service calls within assigned area.
Prepare detailed documentation of each service call.
Sell service agreement renewals
Tackle problems associated with the instrument, operator and any application.
Identify situations building customer dissatisfaction and implements corrective action to resolve.
Implement major product upgrades relative to their assigned product group.

What is the scope of work?

You will impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.

EXPERIENCE AND EDUCATION, YOU’LL BRING:

Bachelors of Bio-medical engineering.
Saudi National Male and Female.
1-3 years of experience in related field
work successfully under stress both independently and within a team
Communication skill

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.

JOB FAMILY:Field Services

DIVISION:IACC Immunoassay and Clinical Chemistry

LOCATION:Saudi Arabia > Jeddah : The Headquarters Business Park, Corniche Road., Ash Shati

ADDITIONAL LOCATIONS:

WORK SHIFT:Standard

TRAVEL:Yes, 75 % of the Time

MEDICAL SURVEILLANCE:Not Applicable

SIGNIFICANT WORK ACTIVITIES:Not Applicable

تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد

https://www.bayt.com/ar/saudi-arabia/jobs/technical-service-specialist-diagnostics-division-64524055/