Service Adviser ( Jeddah - Riyadh - Dammam - Madinah - Abha )
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الوصف الوظيفي 2) Listens carefully to the customer and creates a repair order, mentioning all of his concerns, by using the common sense and expertise, to make them understandable by the technical staff. 3) Gets the customer’s signature on repair order after verifying all target details and promised date, gives copy to the customer and passes the hard copy to the control tower. 4) Follows up the work’s progress on the vehicle and, updates the customer about the details when ever is required and, calls him for invoice finalization and vehicle pick up when it is ready. 5) Gets the customer’s approval on initial repair cost and, explains thoroughly any extra work estimation for further approval. 6) Gets his superior approval, on any additional work to be done on customer’s vehicle especially, for those under warranty, as per GM policy and procedure. 7) Accompanies every customer while settling the payment and, hand over the gate pass to the driver to bring the vehicle clean and then, explains the work done next to the car before delivery. 8) Responsible to contact certain customers, which their vehicles are involved in some recall campaigns, in order to complete the required job, in the company’s service facility. 9) Responsible to contact his customers no later than three days from date of delivery to make sure that all repairs done on his vehicle, are in good condition and reports any problem to his superior. 10) Should carry out any work related to the company interest, within the normal duty hours provided that he has the physical and mental ability to do it. المهارات 2) Technical skills 3) English language تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/service-adviser-jeddah-riyadh-dammam-madinah-abha-4497330/ |
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