الوصف الوظيفي
A customer Service Executive is a person who addresses the issues of the customers and provides them with relevant solutions. ... They are responsible for retaining the customers by providing them assistance and establishing good relations with them.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
المهارات
A bachelor’s degree in administration or related field.
A minimum of 3 years’ experience.
Strong phone contact handling skills and active listening
Excellent interpersonal and written and oral communication skills.
The ability to develop strong relationships
Customer orientation and ability to adapt/respond to different types of characters
Strong Negotiation Skills - can create a positive solution for all parties
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.ش
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة إنتاج الأغذية والمشروبات; التوزيع والخدمات اللوجستية وسلسلة التوريد
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
الشهادة بكالوريوس/ دبلوم عالي
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